Mona Lisa Robe

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Made-to-Measure Pieces

GHOSN offers a 24–48 hour grace period after purchase for free cancellations, provided production has not yet begun.

• To cancel, please email us at ghosn.us@gmail.com with the subject: “CANCEL ORDER: (Your Order #)”.
  
• After this window, cancellations may still be requested, but a partial refund will be issued. A 30–50% production and materials fee may apply depending on how far along your piece is in development.
  

Universal / Ready-to-Wear Pieces

• You have 14 days from the date your order is processed to submit a cancellation, return, or exchange request.
  
• Items must be returned in original condition: unworn, unwashed, and with all tags attached.
  
• Customers are responsible for return shipping costs, unless the item arrives damaged or incorrect.
  

How to Initiate a Return or Exchange

• USA & Canada: [Return Portal] (#)
  
• International: Email ghosn.us@gmail.com with your Order # and Reason.
  

Refunds & Store Credit

• Full-priced items: refunded to your original payment method after inspection.
  
• Sale or discounted items: issued as store credit via e-gift card.
  

Important Notes

• Once your return is received, please allow up to 3 business days for processing (up to 5 business days during sale periods).
  
• Always keep proof of postage and a tracking number, as GHOSN is not responsible for packages lost or stolen in transit.
  

Made-to-Measure Pieces

GHOSN offers a 24–48 hour grace period after purchase for free cancellations, provided production has not yet begun.

• To cancel, please email us at ghosn.us@gmail.com with the subject: “CANCEL ORDER: (Your Order #)”.
  
• After this window, cancellations may still be requested, but a partial refund will be issued. A 30–50% production and materials fee may apply depending on how far along your piece is in development.
  

Universal / Ready-to-Wear Pieces

• You have 14 days from the date your order is processed to submit a cancellation, return, or exchange request.
  
• Items must be returned in original condition: unworn, unwashed, and with all tags attached.
  
• Customers are responsible for return shipping costs, unless the item arrives damaged or incorrect.
  

How to Initiate a Return or Exchange

• USA & Canada: [Return Portal] (#)
  
• International: Email ghosn.us@gmail.com with your Order # and Reason.
  

Refunds & Store Credit

• Full-priced items: refunded to your original payment method after inspection.
  
• Sale or discounted items: issued as store credit via e-gift card.
  

Important Notes

• Once your return is received, please allow up to 3 business days for processing (up to 5 business days during sale periods).
  
• Always keep proof of postage and a tracking number, as GHOSN is not responsible for packages lost or stolen in transit.
  

Currently we are providing free shipping to US & Canadian customers.

Yes, we have partnered with Afterpay which will allow you to split up payments upon checkout.

DHL, Canada Post, UPS, Fedex

Canadian orders are sent with the duty paid. So, there are no extra charges.

USA : Orders under $800USD will not be charged duties usually.

When importing items to outside of the Canada, this will normally trigger a customs inspection. We always provide the correct paperwork with your order.

Customs may or may not charge an import duty. This is outside of our control.

We cannot be held responsible for how long it takes your order to pass through customs.

Please note that you will always be responsible for paying any import charges.